Get in touch.

Your message comes straight to us. A person reads it, usually Teri, and replies in their own words. There is no automated reply, no queue number and no sales sequence waiting for you afterwards.

Teri reads and replies on Mondays, Wednesdays and Fridays. If she is away with her own family, the site will say so and you will still hear back once she is home. Nothing you write here is published anywhere, and it is never shared with another member.

Parents and carers often want to know whether their young person has to take part. They do not. Many people begin a season on their own and their young person joins later, or never does, and the work is still worth doing.

Others ask what a season costs and how long it runs. Seasons are fixed lengths paid once, from a short opening to a full stretch of months, with nothing recurring and nothing to remember to stop. If you want to see the shape of it before you write, the How it works page and the Questions and Answers page cover most of it.

This inbox is not a crisis service and is not watched overnight. If you or a young person is at immediate risk, please contact your local emergency number or a crisis line in your country rather than waiting for a reply here.