Terms of Use

The short version.

A Place to Land is a private space where you write, and where a qualified family therapist reads what you choose to share and writes back to you personally. It is not therapy, it is not counselling, it is not a medical service and it is not crisis support.

You pay for a period of time, not for a number of replies. You can stop whenever you like. What you write in your Room is yours and nobody else can read it.

If you or your young person are in danger right now, this is not the right place to turn. Call 999. For urgent health advice call NHS 111. Samaritans are on 116 123, day or night. Shout is a text line, text 85258.

The sections below are the full agreement. The short version does not replace them, but nothing below should come as a surprise after reading it.

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1. Who we are

This site and this space are run by [LEGAL ENTITY NAME], [a company registered in England and Wales under number 00000000 / trading as The True Self], of [ADDRESS]. You can reach us at [hello@thetrueself.app].

In these terms, "we", "us" and "our" mean [LEGAL ENTITY NAME]. "You" and "your" mean the person holding the account. "Teri" means Teri Potter, the founder, who is a qualified family therapist [registered with PROFESSIONAL BODY, membership number 000000].

2. What these terms cover, and how you accept them

These terms apply to:

• your use of the public website
• your season of A Place to Land, the private space you sign into

You accept them when you tick the box on the join page. If you do not accept them, please do not create an account.

Two other documents form part of this agreement, and you should read them:

• the [Privacy Notice], which explains what happens to what you write
• the [Cookie Policy]

Where those documents and these terms overlap, they are meant to say the same thing. If they ever conflict, the Privacy Notice governs anything to do with your information.

3. A word about language

Inside the space we say pause, because that is what it is. A door left ajar, not a service you quit.

In this document you will also see the word cancel, because that is the legal term for the statutory right described in section 8, and using the plain legal word is the only way to be sure you know you have it.

4. What this is, and what it is not

4.1 What it is

A private, written space. You write whenever you need to. When you are ready, you share a piece of that writing with Teri. She reads it properly and she writes back to you personally.

4.2 What it is not

This is not therapy. It is not counselling, psychotherapy, coaching, a medical or clinical service, a diagnostic service, a parenting course or a treatment programme.

• Nothing here is assessed, diagnosed, treated or clinically monitored.
• No clinical record is kept, no treatment plan is made, no progress is measured.
• Teri is not taking you on as a therapy client and this is not a course of treatment. She brings her training and her professional standards to what she writes, because she could not do otherwise, but what she offers here is a considered human reply, not clinical care.
• Nothing here is a substitute for advice from your GP, a therapist, a counsellor, a social worker, a solicitor or any other professional. If you need that advice, please seek it.
• Nothing here is medical, legal or financial advice, and nothing here should be acted on as if it were.

This is not crisis support. It is not monitored around the clock. Nobody is watching for an emergency. There may be days between you writing something and Teri reading it. If you need help now, use the numbers at the top of this page.

4.3 No promises about outcomes

We will provide this space with reasonable care and skill, which is what the Consumer Rights Act 2015 requires of us and what we would want to do anyway. We cannot and do not promise any particular result: not that you will feel better, not that your relationship with your young person will change, not that anything at all will be different. Anyone who promises you that should be treated with suspicion.

5. Who can join

You must be 18 or over and legally able to enter a contract. This space is designed for parents and carers, and it is written for people in the United Kingdom. The crisis routes we give are UK services.

You may hold one account, in your own name, for your own use. Please do not share your sign in details with anyone, including a partner. If two of you want this, take two seasons. The privacy of what you write depends on one person holding the key.

Young people do not have accounts here. In My Room, the space for young people, is not yet open.

6. Your account

• Keep your password to yourself and use one you do not use anywhere else. It must be at least 12 characters.
• Tell us as soon as you can if you think someone else has got into your account, at [hello@thetrueself.app].
• Give us an email address you actually use and can get into privately. It is how we reach you, and how you get back in if you lose your password.
• Your session ends after 14 days of not being used, and you will be asked to sign in again.

You are responsible for what happens under your account. That does not apply where someone got in through a failure on our side, or where you could not reasonably have prevented it and you told us as soon as you realised.

7. Seasons, prices and payment

7.1 The seasons

Prices are in pounds sterling and are the prices held in Stripe at the moment you pay. [We are not currently registered for VAT, so no VAT is charged. / Prices include VAT at 20%.]

What you are buying is time, not a quantity. A season gives you access to the space for that period, and Teri's attention on what you share during it. Teri reads what you write and replies on Mondays, Wednesdays and Fridays. It is not a set number of replies, words or hours.

7.2 Nothing renews

A season is a single payment for a fixed period. It ends on the date shown to you when you bought it, and nothing is taken after that. We will email you before it ends so you always know it is coming, and that email is an invitation to choose again, not a charge and not a sales pitch.

7.3 Price changes

If we change the price of a season, it only ever affects a season you buy after the change. The price you paid for a season you are already in never changes.

7.4 Payment

Payment is taken by Stripe. We never see or hold your card details. You authorise a single payment for the season you have chosen, and no recurring authority is created.

If a payment fails, nothing starts and nothing is lost. You can simply try again.

7.5 Codes and funded places

Some codes give a reduction, and some give a season without payment. Codes are personal to you, cannot be exchanged for money, may expire or run out of uses, and can only be used as described when they were given. Please do not publish a code publicly. We can withdraw a code that is being misused.

A funded place is a season that carries no payment and is identical in every other way. Nothing on any screen marks it, and no funder is ever told who used one.

7.6 Pay it forward

At checkout you may, if you wish, add an optional amount that funds a week for someone else. It is never ticked for you, it is never required, and choosing not to changes nothing about your own season.

8. Ending, pausing, and your right to cancel

8.1 A season simply ends

There is nothing to cancel. Your season ends on the date you were given when you bought it, and nothing further is taken. If you choose not to begin another one, you do not have to tell us, explain yourself or click anything.

Ending changes nothing about what you have written. Everything you have written stays exactly as it is, waiting for you, unless you ask us to delete it.

8.2 Your statutory right to cancel

Because you are a consumer buying at a distance, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel within 14 days, starting the day after the day we accept your order. We use the word cancel here because it is the legal term, and using the plain legal word is the only way to be sure you know you have this right. You do not have to give a reason and you do not have to explain yourself.

How to cancel. Just tell us clearly. Email [hello@thetrueself.app] and say you are cancelling, or fill in the form at the end of these terms. Any clear statement will do. We will acknowledge it the same working day where we can.

Starting straight away, and what it costs if you then change your mind. At checkout there is a separate box, not ticked for you, where you can ask us to open the space to you immediately rather than waiting for the 14 days to pass. Most people will want to, because beginning is the point.

If you tick it and then cancel inside the 14 days, we refund what you paid less a proportionate amount for the part of the season you have already had, worked out against the full price of that season. If you do not tick it, your access starts once the 14 days are up, and cancelling in the meantime costs you nothing at all.

The resources. Where a resource is available to download, you will be asked separately, at the point of downloading, to agree that supply can begin straight away and to acknowledge that you will lose your right to cancel in respect of that item once it has been delivered. Until you give both of those, your right to cancel it stands in full. Nothing is deemed. You will be asked, in plain words, and you can say no and simply not download it.

Refunds go back to the card you paid with, within 14 days of us receiving your cancellation.

8.3 Refunds outside the 14 days

Outside the cancellation period we do not routinely refund part periods, because you have had the space available to you for that time.

That said, we are people, not a machine. If something has gone wrong on our side, if you have been badly served, or if your circumstances have changed suddenly and unfairly, write to us and we will look at it properly. Nothing in this section takes away your rights under the Consumer Rights Act 2015 if the service was not provided with reasonable care and skill.

8.4 Closing your room

A season ending stops the payments. Closing your room deletes what you have written. They are separate on purpose, so that pausing never puts your writing at risk. Closing is done from your account, it asks you to confirm properly, and section 11 of the [Privacy Notice] explains exactly what goes and when.

9. When Teri replies, and when she does not

• Teri reads and replies on Mondays, Wednesdays and Fridays, before six in the evening, UK time.
• Something shared on a Saturday will normally be answered on the Monday.
• She takes holidays and she gets ill. When she is away, an away message appears in the space with the dates, and it will be visible before you share anything.
• She replies to what you share, in her own words, in her own time. There is no artificial intelligence involved, no templates, no suggested wording. A real person reads every word.
• We cannot promise a reply within a fixed number of hours, and this is not a service where somebody is always at the other end. If something is urgent, use the numbers at the top of this page.
• If something exceptional means she cannot reply for an extended period, we will tell you, and we will pause your season and refund or credit the affected time.

10. What you write

10.1 It is yours

You keep every right in what you write. It is your writing.

You give us a narrow, non exclusive licence to store your writing, show it back to you, and deliver an Opening to Teri when you share one. That licence exists only to make the space work. It ends when you close your room, and it does not let us publish, quote, adapt, sell or use your words for anything else.

We will never quote you, publicly or privately, even anonymised, unless you have separately said yes in writing. No case studies, no testimonials, no examples, no marketing.

10.2 The private stays private

What you write in your Room is readable only by you. Teri cannot see it. The [Privacy Notice] explains how that is enforced in the software rather than just promised in a document.

An Opening is a piece of writing you have deliberately chosen to share. Once shared, neither of you can edit it, because she may already have read it. You can still ask us to delete it under your data protection rights, and we will.

10.3 Please do not

• Write anything unlawful, or anything that would make us break the law by storing it
• Use the space to threaten, harass or abuse anyone, including Teri
• Try to get into anyone else's account, break the security, scrape the site, or test it without asking
• Use the space commercially, or resell access to it
• Copy, share or republish Teri's replies, or the resources, beyond your own personal use
• Upload anything containing a virus or anything designed to cause damage

The space is text only. There is no facility for photographs, voice notes, video or attachments, and that is deliberate.

Beyond that, write what you need to write. Honesty is the point. Writing about anger, despair, resentment, exhaustion or thoughts that frighten you is not a breach of these terms, and it will not get your account closed. Section 12 explains the one situation where something you share may have to be acted on.

11. The resources

Teri may share written resources with you, including The Companion. They are for your own personal use.

They remain her intellectual property. Please do not copy, forward, publish, sell or share them, including with other parents, a school, a group or a professional, without asking. Access to them ends when your season ends.

12. Safeguarding

Teri holds professional obligations that do not switch off because the writing happens on a screen. In a small number of situations she may have to act on something you have shared, including passing a concern outside this space, without your agreement.

Section 12 of the [Privacy Notice] sets out exactly when that might happen, how it would be done, what would be recorded and how long that record is kept. Please read it. We would rather you knew now than found out at the worst possible moment.

Nothing in your private Room can ever trigger this, because nobody can read it.

13. Our intellectual property

The site, its design, its text, the wordmarks, and the names The True Self, A Place to Land, In My Room and S.A.F.E. [™ / ®] belong to us or to Teri Potter and are protected. You may read the public site and use the space as intended. You may not copy, adapt, republish or reuse any of it commercially without written permission.

14. Availability and changes

We will try to keep the space available and working, but we cannot promise it will never be down. It may be unavailable for maintenance, for a fault, or because of something outside our control such as a failure at a supplier or a broader outage. We will keep planned maintenance short, out of the way, and flagged in advance where we can.

We may change or improve the space over time. We will not make a change that removes something you are paying for without telling you first, and the privacy wall in section 10.2 will not be weakened, ever.

15. If we have to end your season

We may suspend or end a season if:

• these terms are seriously or repeatedly broken, particularly section 10.3
• an account is being used to abuse or threaten someone
• we are required to by law
• payment has failed and has not been fixed after we have asked

Except where the law prevents it, we will tell you why, give you a chance to put it right where that is possible, and refund the unused part of the period you have paid for. You will be given the chance to export your writing before anything is deleted.

We may also decide to close the space itself. If we ever do, we will give at least 60 days' notice, refund any period paid for beyond the closing date, and make sure you can take everything with you.

16. Our responsibility to you

We are responsible for loss you suffer that is a foreseeable result of us breaking this agreement or failing to use reasonable care and skill. Loss is foreseeable if it is obvious it will happen, or if it was clear to both of us when you joined that it might.

We do not limit or exclude our responsibility in any way for:

• death or personal injury caused by our negligence
• fraud or fraudulent misrepresentation
• failing to carry out the service with reasonable care and skill, or anything else that cannot lawfully be limited under the Consumer Rights Act 2015
• any breach of your rights under data protection law

We are not responsible for:

• losses that are not foreseeable
• what any third party service does, including your bank, Stripe, your email provider or your internet connection
• business losses, since this space is supplied for personal use only

Where the law allows a limit, our total responsibility to you for everything arising out of this agreement is capped at the greater of £[500] or the total amount you paid us in the 12 months before the claim.

Nothing in this section affects your statutory rights as a consumer. If the service is not carried out with reasonable care and skill, the Consumer Rights Act 2015 entitles you to ask us to put it right or to a price reduction, and those rights stand whatever this section says.

17. Complaints

If you are unhappy, please tell us. Write to [hello@thetrueself.app] and we will acknowledge within 5 working days and reply properly within 21 days.

If you are unhappy about Teri's professional conduct, you can complain to [PROFESSIONAL BODY] at [WEBSITE], separately and independently of us.

If we cannot settle a complaint between us, you may be able to take it to an alternative dispute resolution body, which is an independent service that looks at consumer disputes without going to court. [We would use [ADR BODY], at [WEBSITE]. / We are not obliged to use one and would not propose to, so you would be free to take the matter to court, or to the professional body above.] Using one is voluntary for both of us, and nothing here stops you going to court instead.

If you are unhappy about how we have handled your information, section 11 of the [Privacy Notice] explains how to complain to the Information Commissioner's Office.

18. Changes to these terms

We may update these terms. If a change is minor, such as fixing a typo or naming a new supplier, we will change the version and date at the top.

If a change matters to you, such as prices, what is included, or your rights, we will email you at least 30 days before it takes effect. If you do not want the new terms, pause or end your season before then and the old terms will apply until your paid period runs out.

We will not apply a changed term retrospectively to something that has already happened.

19. Odds and ends

This is between you and us. Nobody else can enforce these terms, and the Contracts (Rights of Third Parties) Act 1999 does not apply.

You cannot transfer your season to another person. We may transfer this agreement to another business, but only if your rights under it are not reduced, and we will tell you first.

If a court finds any part of these terms unenforceable, the rest still stands.

Not enforcing something is not giving it up. If we do not insist on something straight away, we can still insist on it later.

Law and courts. These terms are governed by the law of England and Wales.

You can bring proceedings against us in the courts of England and Wales, and if you live in Scotland or Northern Ireland you can bring them in your own courts instead. If we ever had to bring proceedings against you, we would bring them only in the courts of the part of the United Kingdom where you live.

If you live outside the United Kingdom, you keep the protection of any mandatory consumer law that applies where you live.

20. Getting in touch

[LEGAL ENTITY NAME] [ADDRESS] [hello@thetrueself.app]

A person will read it and a person will answer it.

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Cancellation form

You do not have to use this. Any clear statement that you are cancelling will do. It is here because the Regulations require us to give it to you.

To [LEGAL ENTITY NAME], [ADDRESS], [hello@thetrueself.app]:

I hereby give notice that I cancel my contract for the supply of the following service:

Ordered on / received on: ......................................

Name: ......................................

Address: ......................................

Signature (only if you are sending this on paper): ......................................

Date: ......................................

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The True Self · Terms of Use · Version 1.0 · [DATE] Related documents: [Privacy Notice] · [Cookie Policy] · [Accessibility Statement]