What we do with your words
Your writing belongs to you. This says plainly what is kept, who can see it, and what you can ask us to do.
The short version, which is most of it.
We know your first name and your email address. That is nearly everything.
What you write is yours. Your private writing can only be read by you. Teri can only read something if you send it to her. Nobody else can read what you write here. Not another member, not anybody who knows you.
Nothing you write is analysed, scored or graded, and no AI is trained on it.
We do not count anything you do in here. Not which pages you open, not how long you stay, not how often you come back. Nobody is measuring you.
Two exceptions, both explained properly below: if Teri thinks you are in danger she has to tell someone (section 8), and when you close your account your writing is locked away for a while rather than deleted straight off (section 9).
1. Who is responsible for your information
Teri Potter, working as The True Self. One person, not a company.
| Who to write to about your information | privacy@thetrueself.me |
| Anything else | hello@thetrueself.me |
| By post | Teri Potter t/a The True Self, c/o TWP Accounting, The Old Rectory, Church Street, Weybridge, Surrey KT13 8DE |
| Registered with the Information Commissioner's Office | ZC211707 |
The law calls her the "data controller", which just means she is the person responsible and the person who has to answer if you ask.
2. What we actually hold
Things you gave us
| What | Why |
|---|---|
| Your first name | So the app can say hello properly |
| Your email address | To sign you in, to reach you, and to reset your password if you forget it |
| Your password | Only as a scrambled version that nobody can unscramble, including us |
| The date you agreed to the terms and this notice | So we can show what you agreed to and when |
| The date you looked at the help numbers | So we know you saw them |
We do not ask for your address or your date of birth. We do not want them.
Once you are inside we do ask for your full name, a telephone number and the country you are in, so that Teri can reach you about your season and knows which emergency services apply where you are.
Things you write
- Your private writing and voice notes
- Anything you send to Teri, and what she sends back
Things about your membership
- That it is active, when it started, when it ends
- The season you have bought, when it started and when it ends
Things the app records to stay secure
- When you sign in
- A scrambled version of your internet address, if something looks wrong and we need to investigate
3. Who can see what
| You | Teri | Anyone else | |
|---|---|---|---|
| Your private writing and voice notes | Yes | No | No |
| Something you send Teri | Yes | Yes | No |
| Teri's replies to you | Yes | Yes | No |
| Your name and email | Yes | Yes | No |
| Whether your account is on, and when it ends | Yes | Yes | No |
This is built into the software, not just promised. Teri's account has no permission to read your private writing. There is no screen, no search, no export and no override. It was tested to prove that if she asks the database directly for your writing, she gets nothing back.
The one honest exception, because it is true of every app ever made: the engineers who build and repair the system can reach the database underneath it, or they could never fix anything. They only do it to fix a fault, they are under a contract that forbids anything else, and every time is logged. Teri has no such access and no way to get it, and that is the promise that actually matters.
4. Nobody else has a view of this
There is no second login, no shared view and no route by which anybody else can see your writing, what you send Teri or her replies.
If you want to show somebody something, you can send it to them yourself, and that is entirely your call.
5. What we never do
- We never sell your information. Not to anyone, not for anything.
- We never follow you around the internet. No advertising, no tracking pixels, nothing that watches you on other sites.
- We never count anything you do inside this app. Not pages, not time, not how often you come back.
- We never let a computer write to you. Every reply from Teri was written by Teri.
- We never score, rate, grade, tag or analyse anything you write. No mood tracking. No risk score. No summary generated behind your back.
- We never train an AI on your writing or your voice. Every company we use is contractually banned from doing it.
- We never use anything you write to advertise this, even anonymously, unless you have separately said yes in writing.
Where a computer does help. The writing prompts you sometimes see are generated, and they are the same for everybody and nothing to do with you. And when you record a voice note, it is turned into text automatically as soon as you stop recording, and you choose whether to keep the sound, the text, or both. A speech to text service does that part, and it is banned from keeping the recording or learning from it. Section 7 lists everyone involved.
6. Why we are allowed to hold it
The law needs a reason for everything. Here are ours.
| What | The reason |
|---|---|
| Your name, email and membership | We cannot run your account without them. The law calls this "performing a contract" |
| What you write | You said yes, specifically. You tick a separate box for this when you join, and you can take it back whenever you want |
| Keeping the app secure | Our legitimate interest in running something people can trust |
| Acting on a serious worry about your safety | Protecting children and people at risk, which the law treats as a proper reason on its own |
| Being able to answer a complaint later | Our legitimate interest in defending ourselves, and yours in being able to challenge us |
Because a lot of what people write here is about how they feel, mentally and physically, we treat everything you write as the most protected kind of information there is, whether it turns out to be or not. That is why we ask you to tick a separate box and why the security is as tight as it is.
Taking it back. You can withdraw that yes at any time, by telling us or by closing your account. If you do, we cannot keep running the space for you, so it ends, and section 9 explains what happens to what you wrote.
7. Who else is involved
Nobody sees your writing except the companies that make the app work, and each of them is under a contract that says they can only do what we tell them.
| Who | What they do | Do they see what you write |
|---|---|---|
| Supabase | Stores the database, the sign in system and the files, on Amazon Web Services in Europe | It is stored on their systems, encrypted |
| Lovable | Hosts the app, serves every page and sends the emails that say something is waiting | Only your email address for an email. Never your writing |
| An AI model, reached through Lovable's AI gateway, currently an OpenAI model | Turns speech into text, and helps Teri draft a reply | The recording, and anything you have already sent Teri |
| Cloudflare | The network in front of the app | Traffic passes through it. It does not store what you write |
| Stripe | Takes your payment | Nothing of yours |
| The KBI Group | Builds and looks after the app | Only if they need to fix a fault |
We do not use Google Analytics, Meta pixels, advertising networks, session recording or third party fonts anywhere in this app.
Our emails never contain your writing. If Teri has replied, the email says something is waiting. It does not say what.
8. The safety exception
We would much rather tell you this now than have you find out at the worst moment.
If Teri reads something you sent her and genuinely believes you or someone else is in serious danger, she has to pass that on to somebody who can help. That might be children's services, your GP, the police, or in an emergency the ambulance service.
- She will talk to you first, tell you what worried her, ask what you think, and tell you who she wants to contact and why. The only exception is if telling you first would put you in more danger.
- She will tell you who she is contacting and why.
- She only ever shares the minimum. Who is at risk, what was said, when, and how to get in touch. Not everything you have ever written.
- She writes it down, including what you said about it, even if she ended up doing something different.
- She cannot act on your private writing, because she cannot read it. It can only ever come from something you chose to send her.
That record is kept even if you close your account. We keep it for five years from the date it is recorded. That is not us being difficult. A record like that is sometimes the only proof of what happened to someone, and people sometimes want it years later.
The [Safeguarding Policy] is the full version, written for adults, and section 8 of it is about you.
9. How long we keep things, and what happens if you leave
While your account is open, we keep what you write, because it is yours and you might want it.
When you close your account, you are asked to choose. Either everything you have written is kept for five years and then deleted for good, or it is erased there and then, which deletes your writing, your voice recordings and your contact details straight away.
We know that is not what you would expect, so here is the honest reason. If someone ever says they were treated badly here, or if you ever came back and wanted your writing, or if Teri's insurance requires her to show what happened, the record has to exist. Deleting everything the moment somebody leaves sounds respectful but it takes away your evidence as well as ours.
The important part: the wall stays up. Nothing is moved to a different system. Your writing stays where it is, under the same rules, so your private writing stays unreadable to Teri exactly as it was while you were here. What she can reach is only what she could already see: things you sent her, her own replies, and any safety record.
Everything else
| What | How long |
|---|---|
| Your account and your name | 5 years after you close it |
| Safety records | 5 years from the date recorded |
| Security logs | 12 months |
| Emails between us | 24 months |
| A record of what you agreed to and when | As long as your account exists, plus 12 months |
10. Your rights, in plain words
All of these are free, and using one will never change how you are treated here.
| You can | What that means |
|---|---|
| Ask for a copy of everything | Ask us and we will send you a copy |
| Ask us to fix something wrong | Like your name or your email |
| Ask us to delete things | See below |
| Ask us to stop using something | While we look into a problem you have raised |
| Take your writing with you | Ask us and we will send you a copy |
| Object to something we are doing | And we will actually look at your situation, not just quote a policy |
| Take back your yes | At any time, for any reason, without explaining |
How to ask. Do it in your settings where you can, or email privacy@thetrueself.me. We will answer within one month. We will not charge you and we will not make you justify yourself.
About deleting, honestly.
- Ask us to delete your private writing and we will, every time, without argument. Teri never saw it, so nothing about it could ever be part of a complaint.
- Some things we may have to keep, and if so we will tell you exactly what and why. Things you sent Teri, her replies, and any safety record are the record of what actually happened, and the law lets us keep them where we would need them to defend or bring a legal claim. We keep only what we genuinely need and only for as long as section 9 says.
- If you would rather nothing at all were kept, say so and we will look at your particular situation properly.
11. If you are unhappy about your information
Tell us first if you want to. Email privacy@thetrueself.me. The law says we have to make complaining easy, and that we have to acknowledge it within 30 days. We aim to tell you we have got it within 5 working days, and to give you a proper answer well before the month is up.
Or go straight to the regulator. The Information Commissioner's Office is the organisation that makes sure people like us follow these rules.
- ico.org.uk
- 0303 123 1113
- Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
You can go to them at any point. You do not need our permission, you do not have to come to us first, and it does not cost anything.
12. If any of this changes
If we change this notice we will change the version and date at the top and keep the old ones so you can see what changed.
If a change actually affects what happens to your writing, we will email you before it happens, in words you can read, and where the law says we have to ask you again, we will ask rather than assume.
13. Cookies
Inside this app, the only things stored on your device are the ones that keep you signed in and remember how you set the app to look. Nothing counts what you do in here. The [Cookie Policy] has the detail, and it explains that the public website does count visits while the app never does.
14. Getting in touch
privacy@thetrueself.me, or Teri Potter t/a The True Self, c/o TWP Accounting, The Old Rectory, Church Street, Weybridge, Surrey KT13 8DE.
A person will read it and a person will answer it.
If you need help right now: 999 in an emergency. For urgent health advice, NHS 111. Samaritans 116 123. Text SHOUT to 85258. Papyrus HOPELINE247 0800 068 4141. Outside the UK, findahelpline.com.
In My Room · Privacy Notice · Version 2.0 · [DATE] Also read: [In My Room Terms] · [Safeguarding Policy] · [Cookie Policy]